Privacy Policy
Your privacy matters to us. This policy explains how selunthoravemi collects, uses, and protects your personal information when you use our financial recovery services.
Information We Collect
When you engage with selunthoravemi's financial recovery services, we collect several types of information to provide you with personalised support. Personal identification information includes your name, email address, phone number, and postal address. We also gather financial information necessary for our services, such as income details, debt obligations, and banking information you choose to share.
How We Use Your Information
Your information helps us deliver effective financial recovery strategies tailored to your situation. We use your personal data to assess your financial circumstances, develop recovery plans, and maintain ongoing communication about your progress. This includes scheduling appointments, sending educational resources, and providing updates on new services that might benefit your situation.
We may also use aggregated, non-identifiable data to improve our services and develop better recovery strategies. This statistical information helps us understand common financial challenges faced by our clients and refine our approach accordingly.
We never use your financial information for marketing purposes or share sensitive details with third parties without your explicit consent.
Information Sharing and Disclosure
selunthoravemi operates under strict confidentiality principles. We don't sell, rent, or trade your personal information to third parties. However, there are specific circumstances where we may share information with your consent or as required by Australian law.
We may share information with trusted service providers who assist in delivering our services, such as secure document storage systems or communication platforms. These partners are bound by confidentiality agreements and can only use your information for the specific services they provide to us.
Data Security and Protection
Protecting your information is fundamental to our operations. We employ bank-level encryption for all data transmission and storage. Our systems undergo regular security audits, and staff receive ongoing training on privacy protection protocols.
Physical documents are stored in secure, access-controlled facilities. Digital records are protected through multi-factor authentication, encrypted databases, and regular backup procedures. We maintain incident response protocols to address any potential security concerns immediately.
Your Privacy Rights Under Australian Law
Under the Privacy Act 1988 and Australian Privacy Principles, you have specific rights regarding your personal information. You can request access to the information we hold about you, ask for corrections if details are inaccurate, or request deletion of your data in certain circumstances.
To exercise these rights, contact our privacy officer using the details provided below. We'll respond to your request within the timeframes required by Australian privacy legislation.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and meet legal obligations. Financial recovery case files are typically maintained for seven years after service completion, in line with Australian financial record-keeping requirements.
After the retention period expires, we securely delete or destroy your information using industry-standard methods. You can request earlier deletion of certain information types, though we may need to retain some records for legal compliance purposes.
Cookies and Website Analytics
Our website uses cookies to improve your browsing experience and help us understand how visitors use our services. These small files are stored on your device and help us remember your preferences and provide relevant information during future visits.
You can disable cookies through your browser settings, though this may affect some website functionality. We use Google Analytics to understand website traffic patterns, but this information is aggregated and doesn't identify individual users.
Changes to This Privacy Policy
We review and update this privacy policy annually or when significant changes occur to our practices. When updates are made, we'll notify existing clients via email and post the new version on our website with a revised effective date.
Continued use of our services after policy updates indicates your acceptance of the changes. If you have concerns about policy modifications, please contact us to discuss your options.